InsightConcentrate - Performance Testing & Optimization Services Taiwan

Introduction

At InsightConcentrate, we take your privacy seriously. This policy explains how we collect, use, and protect your personal data when you visit our website or use our performance testing and optimization services.

We operate from Taiwan and comply with local data protection regulations. This document is written in plain language because we believe you deserve to understand exactly what happens with your information.

Information We Collect

We collect information in several ways when you interact with our services:

Information You Give Us Directly

Name and contact details when you fill out forms or contact us
Company information and technical requirements during consultations
Payment information when you purchase our services
Feedback and communications you send us

Information We Collect Automatically

Website usage data including pages visited and time spent
Device information such as browser type and operating system
IP address and general location data
Performance metrics from our testing services

How We Use Your Information

We use the information we collect for legitimate business purposes:

Purpose	Legal Basis
Providing performance testing services	Contract fulfillment
Customer support and communications	Legitimate business interest
Website improvement and analytics	Legitimate business interest
Marketing communications (with consent)	Your explicit consent

We never sell your personal information to third parties or use it for purposes you haven't agreed to.

Data Sharing and Transfers

We keep your data sharing to a minimum. Here's when we might share your information:

With service providers who help us deliver our services (like payment processors or cloud hosting)
When required by law or to protect our legal rights
With your explicit permission for specific purposes

Any service providers we work with are contractually required to protect your data and can only use it for the specific purposes we authorize.

Since we're based in Taiwan, some data processing happens locally. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

Your Rights and Choices

You have several rights regarding your personal data. Here's what you can do and how to do it:

Access Your Data

You can request a copy of the personal information we hold about you. We'll provide this in a readable format within 30 days.

Correct Your Information

If any of your personal information is incorrect or incomplete, let us know and we'll fix it promptly.

Delete Your Data

You can ask us to delete your personal information. We'll do this unless we have a legal reason to keep it (like for accounting records).

Opt Out of Marketing

You can unsubscribe from marketing emails at any time using the link in our emails or by contacting us directly.

To exercise any of these rights, contact us at:

Email: help@insight-concentrate.com

Phone: +886222529464

Address: No. 136號, Chenggong Rd, Longtan District, Taoyuan City, Taiwan 325

Data Security

We protect your information using industry-standard security measures:

Encrypted data transmission using SSL certificates
Secure cloud storage with regular backups
Limited access to personal data on a need-to-know basis
Regular security audits and updates to our systems
Employee training on data protection best practices

While we take security seriously, no system is completely foolproof. If we discover a data breach that affects your information, we'll notify you as quickly as possible and explain what happened and what we're doing about it.

Data Retention

We keep your personal information only as long as necessary:

Customer data: Kept during the business relationship and for 7 years afterward for accounting and legal purposes
Website analytics: Aggregated data kept indefinitely, personal identifiers removed after 26 months
Marketing contacts: Until you unsubscribe or we haven't heard from you in 3 years
Support tickets: 5 years for reference and quality improvement

When we delete your data, we make sure it's completely removed from our systems, including backups.

Cookies and Tracking

Our website uses cookies to improve your experience. Here's what we use:

Essential Cookies

These cookies are necessary for the website to function properly. They include session management and security features.

Analytics Cookies

We use these to understand how visitors use our website so we can make improvements. The data is anonymized and aggregated.

You can control cookies through your browser settings. Blocking some cookies might affect how our website works for you.

Changes to This Policy

We review and update this privacy policy regularly. When we make significant changes, we'll notify you by email or through a notice on our website.

Minor updates (like clarifying existing practices) will be posted with an updated date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions about this privacy policy or how we handle your data, we're here to help:

InsightConcentrate Privacy Team